News
B12 Injections
As of 12th February 2024, B12 injections will be administered at the Vaccination Centre within the Bon Accord. To allow time for this change to be communicated and implemented, we will continue administering injections until 31st March 2024. Any appointment due after this time will need to phone the Vaccination Centre - 0800 030 4713
Changes to Services
From January 2024, the way our reception staff handle calls will be evolving. The team will now ask you a series of questions to determine the most appropriate source of help. These questions will be in conjunction with guidance from the clinical team, allowing us to ensure everyone receives the care they need.
In some cases, the outcome may be a familiar one involving an on-the-day phonecall from our Acute Care team. In other cases, you may be redirected to lesser-known services such as Pharmacy First or NHS Inform for self-help guides.
NHS Grampian has a huge volume of resources available for patients. Our aim is to highlight these services to aid us in ensuring our appointments and clinical time is utilised in the best way possible. This in turn allows us to be avalable for those who need it most.
We appreciate your support and patience as we go through this transition.
Changes to Phone Service
Effective from Monday 16th October 2023, the phone lines will close from 5pm to 6pm for all routine enquiries. Only urgent enquiries will be dealt with. The eConsult service will remain available between 8am and 6pm Monday to Friday. All prescription requests can be done through our automated service which is available 24/7/365 by calling 01224 565400. Our phone lines will re-open from 8am on weekdays.
Official Facebook Page
Albyn Medical Practice now have an official Facebook page. Please click the link below to be taken to the page. We will be posting updates about the Practice and information from the wider NHS service.
Let's Work Together
NHS Grampian have released the video below as part of a media campaign to advertise and inform of other primary care services available to patients, alongside your GP.
Online Services
We have currently suspended booking of appointments online. This allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed.
Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from.
Why are GP Practices still working differently?
How are practices working now?
All appointments are being triaged - this means that people with the greatest need are being seen first and that face-to-face appointments are reserved for those who really need them.
Why do receptionists ask personal questions?
Put simply, because they have been asked to! Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.
What is Triage?
The Duty medic will assess all the information from every eConsult and phone query and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc.
Where else can I get help?
NHS Inform has a wealth of information to help you help yourself: https://www.nhsinform.scot/.
Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too - click here for more information on Pharmacy First and how it can help you.
Please be patient
Primary Care Teams have been on the frontline and have been working incredibly hard throughout the pandemic. Many of them are exhausted and they really are doing their best to help you.
Just like you they want to get back to as close to normal as possible as soon as possible, but we are not there yet.