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Influenza Vacinations

Our influenza clinics are now open for over 65 yr old and At Risk Catagories

Practice Management

Valerie Hepple

Our Practice Manager manages the administration and day-to-day running of this busy practice, assisted by an administration team. She has a background in practice management and IT, and a special interest in staff development, service provision and IT.  She is your first line of contact should you have any non-medical queries or problems concerning the practice, or any suggestions for improving our services.

Administration

The administrative team consists of finance and IT administrators, receptionists, and secretarial staff. They are not medically trained. Therefore if you wish to receive detailed information about medical issues please ask to speak to a doctor or practice nurse.

Our team of receptionists are your link with the rest of the practice and are there to help you. They may need to ask you some medical details to help the rest of the team to work effectively.  They work under the doctors' instructions.  The clearer you can explain your problem, the better we can help.  Any information you give to our team remains confidential. Our receptionists are trained to do a difficult job and they try very hard to do it well. Please help them to help you.

Our secretaries help us communicate with hospitals, other doctors and many other agencies on your behalf.  If you have any queries about letters your doctor may have written, e.g. to hospitals, insurance companies, etc, please speak to one of our secretaries.

 
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